Policy & Procedures
Policy & Procedures
DRIVER RESTRICTIONS/UNDERAGE SURCHARGE
Drivers must be between the ages of 21 and 75 years of age to drive cars and between 25 and 75 years of age to drive vans, buses, and luxury SUVs.
Driver’s Licence must be at least 1 year old for persons between the ages of 23 – 75 years and 3 years for persons under 23 years.
For buses, vans and luxury SUVs the persons Driver’s Licence must be a minimum of 3 years old.
SMOKE-FREE VEHICLES
Smoking is not permitted in our rental vehicles. Special cleaning charges may apply for excessive odours and burns. Please check with our customer service agents for more details.
CREDIT CARDS
We accept all credit cards.
REFUNDS
Planet’s pricing is based on your confirmed length of rental, as you indicated when you booked your reservation. Our rates vary, depending on whether you rent for one day, one week, or one weekend. So, if you return your car earlier or later than your designated return date, it could affect your price in either direction. Typically, the longer your rental period, the more you save on your per-day rate. Therefore, if your original confirmed rate was for a seven-day rental and you decide to return the car after just three days, your per-day price could increase, which could increase your overall rental fee as well.
CANCELLATIONS
There are no cancellation fees applicable for car rental services. However, a cancellation fee may apply for Private Transfers or other ground transportation services which have been booked and where we have not been notified in good time that the chauffeur is no longer needed.
FUEL DEPOSIT / RETURN
A deposit for a full tank is taken at the beginning of the rental. Simply return with a full tank for a refund. Vehicles returned with less than a full tank will be charged at a rate higher than the retail pump price as we include a service fee. Vehicles should be returned with the same level as when collected. No credit or refund will be given for petrol brought back in excess of what was received.
RATE STRUCTURE
Rates to be charged based on the day of collection.
RATES VALID
Rates are subject to change without notice.